Privacy Policy

Doorway Limited is dedicated to upholding your privacy. Our Privacy Policy aims to provide you with information about the data we collect from you, how we utilize your data, and the options available to you regarding our usage of your information. Our Privacy Policy pertains to the data we obtain from you in our physical stores, on our websites and mobile applications, and anywhere else we interact with you, including our sister brands. Your use of any of our websites, mobile applications, or sharing of your data with us implies that you accept and agree to the procedures outlined in this Privacy Policy.

Doorway Limited supports and adheres to the guidelines and practices adopted by the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and the California Online Privacy Protection Act (CalOPPA). If you are a California, Colorado, Connecticut, Iowa, Nevada, Utah, or Virginia resident, you may have certain privacy rights under the applicable privacy laws in your state (“State Privacy Laws”). Our Privacy Policy describes those rights and how you can exercise them with our brands.

The CCPA, CPRA, and the CalOPPA grant consumers the following rights:

• The right to know about the personal information a business collects about them and how it is used and shared.

• The right to delete personal information collected from them (with some exceptions).

• The right to opt-out of the sale or sharing of their personal information.

• The right to non-discrimination for exercising their CCPA rights.

• The right to correct inaccurate personal information that a business has about them.

• The right to limit the use and disclosure of sensitive personal information collected about them.

• The right to appeal.​

SECTION 1: YOUR RIGHT TO KNOW

1.1 COLLECTING INFORMATION ABOUT YOU
"Personal information" refers to details that can identify, pertain to, describe, or reasonably be linked to you, your household, or your device, either directly or indirectly. It excludes information that's publicly available, de-identified, or grouped together. The following sections provide an overview of the personal information categories we gather and the reasons behind collecting each category of information:

• Contact information: your first and last name, postal address, email address, and phone number.

• Other identifying information: username and password for our websites, IP address, social media usernames, and geolocation data.

• Financial information: credit card, debit card, and bank account information used to purchase our products.

• Internet or other electronic activity: your browsing and click history, browser type, language, operating system, website access time, duration of visit, referring website address, browsing and search history on our websites, webpages viewed immediately before and after our websites, information related to your interactions with our websites, social media pages, emails, online chat, text message communications, and advertisements including information about how you navigate within our services and which elements of our services you use the most.

• Commercial information: products purchased or viewed on our website, information from surveys, promotions, and product reviews.

• Audio and visual information: videos and photos uploaded on our website and security camera recordings in our stores.

• Communications with us: the contents of your communications with us via phone, email, text message, chat, or other means) such as survey responses, and comments on our content or social media pages.

• Inferences from any other category of information we collect: information reflecting your preferences, characteristics, trends, or attitudes;
  We use Google ads to make inferences from the categories described above to create a profile about you to reflect your preferences, characteristics, behavior, and attitude. For further information on Google's privacy policy, you may visit their website at https://policies.google.com/privacy.

1.2 CATEGORIES OF USE
Your information is utilized across our various platforms to enhance our services and cater to your requirements more effectively. We use your information for:

• Transactional Purposes: We use your contact information, financial information, and commercial information to:

  • Receive, process, confirm, send, and track your order, subscription, or registration.

  • Communicate with you about your order, subscription, or registration; and

  • Process any subscription or registration you make to one of our services.

• Analytical Purposes: We use your other identifying information, internet activity, browsing history, commercial information, and geolocation data to analyze preferences, trends, and statistics.

• Marketing and Promotional Purposes: We use your contact information, commercial information, internet or other electronic activity, geolocation data, and inferences to:

  • Inform you of our new products, services, and offers.

  • Provide you with targeted advertising.

  • Run contests, promotions, and sweepstakes; and

  • Provide you with other information from and about our brands, including personalized marketing communications.

• Maintenance and Improvement of Services and Website: We use your contact information, commercial information, and internet activity and browsing history to:

  • Provide and maintain our design services.

  • Provide and maintain functionality on our website, including our live chat or customer review features.

  • Handle your customer services requests; and

  • Help us diagnose technical and service problems and administer our stores, websites, and apps.

• Review and Content Creation Purposes: We use your contact information, commercial information, and audio and visual information to enable reviews of our products and to display content that you have created and allowed us to display on our website and services and on social media.

• Security and Fraud Prevention: We use your contact information, other identifying information, commercial information, financial information, internet activity and browsing history, and inferences to protect our websites, our company, and others and to prevent fraud, theft, and misconduct.

• Claim Resolution: We use your contact information, commercial information, communications with us, and other identifying information in the event of a claim being filed against us to address or protect against such disputes.

1.3 SOURCES OF PERSONAL INFORMATION
We collect your personal information through various means, including when you directly provide information to us and when we automatically collect information about you through your use of our websites. In some instances, you may be able to choose what information to provide, but sometimes we require certain information from you to use certain features of our websites or other online services. We collect information:

• From You: We collect information from you, including products purchased from us, account registration and maintenance, email subscriptions, search and chat activity on our website, contact and shipping details, financial information such as payment details, commercial information, and geolocation data when you choose to pick up online purchases in-store.

• From You Automatically: We collect information from you automatically, including browsing, searching, or other interactions with our websites, opening an email, text message, or clicking on a link contained in our emails or texts, communicating with us via online chat, clicking on an online advertisement for our products, viewing our social media profiles and sites, posting or sharing information about us or our products online.

• From Third Parties: We collect your personal information from third parties, such as social media sites, Google, and data co-ops. We use geolocation data to create greater ease of use in our checkout, including to suggest your shipping and billing address, or to help you find the closest store location. We may collect your identifying information from Facebook, in accordance with their terms of use and privacy policy. We purchase from and trade commercial information, and internet and electronic activity with data co-ops and other third-party data aggregators as well as other business partners, resellers, and suppliers, some of whom sell information to us.

• From Passive and Technical Collections: We collect internet or other electronic activity passively using tools like browser cookies. This activity is further described in the Advertising and Online Tracking section below.

1.4 COMBINING INFORMATION
We may combine information you give us online and in our stores. We may also combine that information with publicly available information and information we receive from or cross-reference with third parties. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you directly about our products and events that may be of interest to you, and for other promotional and commercial purposes.

1.5 WHEN & HOW WE SHARE INFORMATION WITH THIRD PARTIES

• Our Service Providers: We may contract with companies or persons to provide certain services including credit card processing, shipping, data analysis and management, promotional services, etc. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.

• Our Select Partners: From time to time, we might establish a business relationship with other people or entities whom we believe are trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. These are known as our Select Partners. In such cases, we might rent, exchange, share and/or cross-reference information, including contact information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you. This section does not apply to mobile phone numbers and opt-in consent information collected for SMS text programs. Our brands may also collect mobile phone numbers for other purposes which are subject to this section.

• Corporate Transactions: We would share your information if we engaged in a merger, acquisition, consolidation, change of control, or sale of all or a portion of our assets or if we undergo bankruptcy or liquidation.

• Law Enforcement and Courts: In certain instances, we may disclose your contact information when we have reason to believe that it is necessary to identify, contact, or bring legal action against persons or entities who may be causing injury to you, to our brands, or to others. We may also disclose your contact information when we believe the law or legal process requires it.

• Sharing Among our Entities: To enhance security and offer information on products and services that may be of interest to you, we share and merge your information among our sister-brands Scandinavian Designs and Dania Furniture. Additionally, we may share your information with our parent company, subsidiaries, joint ventures, or other companies under common control when it is required for specific purposes during our business operations.

1.6 TRACKING TECHNOLOGIES AND COOKIES
We use cookies and similar tracking technologies to track the activity on our service and store information. Tracking technologies are beacons, tags, and scripts to collect and track information and improve and analyze our service. The technologies we use may include:

• Cookies or Browser Cookies: A cookie is a small file placed on your device. You can instruct Your browser to refuse all cookies or to indicate when a cookie is being sent. However, if You do not accept cookies, you may not be able to use some parts of our service. Unless you have adjusted your browser setting so that it will refuse cookies, our service may use cookies.

• Web Beacons: Certain sections of our service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that allow us, for example, to count users who have visited our pages or opened our email and for other related website statistics (for example, recording the popularity of a certain product and verifying system and server integrity).

Cookies can be "Persistent" or "Session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are erased as soon as you close your web browser. 

SECTION 2: YOUR RIGHT TO NON-DISCRIMINATION
The CCPA provides consumers with a Right to non-discrimination when they exercise other privacy rights guaranteed by the law, such as the right to access, delete, or opt out of the sale of their personal information. This means we will not treat you differently or take any retaliatory action against you if you choose to exercise your CCPA Rights. You will not be refused goods or services, charged differently, or provided with lower-quality goods or services if you choose to exercise your CCPA Rights.

SECTION 3: YOUR RIGHT TO CORRECT / LIMIT YOUR INFORMATION
If you would like to update or correct your email address, mailing address, or other contact information with us, please contact us by sending us an email at hello@doorwaylimited.com. Please be sure to include your full name, email address, mailing address, and specifically what information you wish to correct or limit.

SECTION 4: YOUR RIGHT TO APPEAL
If you reside in Colorado, Connecticut, or Virginia and we were unable to fulfill your request, you have the option to initiate an appeal within fourteen days of our decision. To do so, please submit an appeal request via email to info@doorwaylimited.com, providing a detailed reason for your appeal along with your state of residence.

SECURITY
We take measures to ensure that the information you transmit to us is kept confidential and secure, including physical, electronic, and procedural safeguards. Our websites use Secure Sockets Layer (SSL) to encrypt your credit card details, name, and address, which makes it possible for us to decode your information. However, no data transmission over the internet can be completely secure, and we cannot guarantee or warrant the security of any information transmitted to or from our websites. Therefore, you assume any risk when transmitting information to or from our websites.

To protect your account information, please keep your password safe and do not share it with anyone. When you finish your visit, log out of your account, and close your browser window, especially if you are using a computer in a public place or sharing a computer with someone else.

CHILDREN’S INFORMATION
Our products and services are not intended for children. We do not address anyone under the age of sixteen. We do not knowingly collect personally identifiable information from anyone under the age of sixteen. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of sixteen without verification of parental consent, we will take steps to remove that information from our servers in accordance with the Children’s Online Privacy Protection Act (“COPPA”).

If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent's consent before we collect and use that information.

SOCIAL MEDIA & USER-GENERATED CONTENT
We engage with customers on various social media platforms like Google, Facebook, LinkedIn, Pinterest, and Instagram. If you contact us on one of these platforms, or through a link on our website (including link equivalents like Instagram’s Embed Code), your communications are governed by this policy and the policy of the relevant social media platform.

If you share content with us via our website or on social media channels, you are giving us permission to use, share, and store it in a manner consistent with this Privacy Policy.

INTERACTIVE SERVICES (CHATBOT, MANAGED CHAT, LIVE SHOWROOM, ETC.) CONSENT AND DISCLAIMERS
Our websites may provide interactive services, including chatbot, and managed chats. By accessing or using any of these features, you agree that we may record and retain a transcript of all communications with you via these interactive tools, and/or may record or recreate your activity while using our websites, to provide services, enhance your experience, and for quality and verification purposes. We may work with trusted service providers to analyze, store, and/or use this data on our behalf. Your use or access of any of these tools or of our websites is governed by this section, these Terms of Use, and our Privacy Policy.

POLICY CHANGES
We may update Our Privacy Policy from time to time. Please review it before using our websites, interacting with us online, or otherwise submitting your personal information to us so that you understand the rules that apply to your personal information. Your continued use of our website or apps after the effective date of any modification to the Privacy Policy will be deemed to be your agreement to the changed terms. Changes to this Privacy Policy are effective when they are posted on this page.

CONTACT US
If you have any questions about our Privacy Policy, you can contact us:

By email: info@doorwaylimited.com

By visiting this page on our website: https://doorwaylimited.com/pages/contact-us